Official How to contact Freedom! Support (ticket system)

Koala_Steamed

Mythic User
How to create a support ticket to message the support team

  1. Once you are at https://freedom.support.tm, click on the "Submit a Ticket" tab.
  2. Fill out the form with as much information as possible and click "Submit"



If you are having issues with partnership you can also send an email to [email protected]


Date Last Reviewed: 12th Feb 2019
 
Last edited:

BBphoniex Gaming

Mythic User
Freedom! Member
Apr 1, 2015
2,245
651
India
YouTube
BBphoniex
Freedom is moving from the old support http://freedom.support.tm/support/solutions/ over to to http://freedom.desk.com. If you are experiencing delays in ticket responses from the old system this may be the reason.

"Hi there,

Thank you for visiting the Freedom! support portal. The support team is in the process of switching to a new support system, which can be found at http://freedom.desk.com. The new system has many useful features, which we would like you experience with us. Sadly, you will need to create a new account on the new portal in order to create a ticket. This can be done by clicking this link: https://freedom.desk.com/customer/login?return_to=/

We hope to see you on Desk soon!

Kind regards,

Freedom! Partner Support team"


How to create a support ticket to message the support team

Go here http://freedom.desk.com
Click login at the top right


Click "create new account" if you haven't made one (You will need to create a new account even if you had one with the old system)

Go to your email used to sign up and verify your account.

Now once logged in just click Create a ticket


If you are unable to use the ticket system you can also send an email to [email protected]
Thanks for this
 
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Hail Kira

Game Show Host
Freedom! Member
Feb 5, 2014
5,541
2,226
38
British Columbia
YouTube
Thanks for the update...

Anyone know what this green triangle thing by certain people's avatars means?

I noticed it the other day and I can't figure out what it means or is...
 
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Kratos Aurion

You Earnestly believe you could defeat me?
Freedom! Member
May 8, 2014
2,445
1,078
29
Phoenix, Arizona
YouTube
Thanks for the update...

Anyone know what this green triangle thing by certain people's avatars means?

I noticed it the other day and I can't figure out what it means or is...

When in doubt I always just scroll over it to see if I get any info out of it XD

Not sure why we really need two online indicators. We already got the word online/offline beneath our avatars so do we really need a green triangle now too?
 
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SUN RISE

New User
Sep 1, 2015
4
1
Please focus on to solve payment paid issue, as you are a company if you are not get fund from a partner then no matter , But if a partner not getting fund on time then how he/she will grow their channel, stop your fake assurance and give full support solution and paid partner money on time.
 
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CarbonMeister

Call Of Duty YouTuber
Freedom! Member
Jan 2, 2016
149
91
YouTube
So this is a new support system? I was wondering why my support tickets have been removed :/ For some reason my latest YT video has a copyright even though I used a Position song allowed for Freedom users.

You may wanna try and contact the site you used the music from and let them know you're a Freedom Partner I've heard some people say that was a solution for them :)
 
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Kurdistan Network

Rising User
Freedom! Member
Dec 20, 2014
45
13
6
YouTube
The site is down for maintenance ? is that right ? i can't log in with my twitter i have opened ticket and i also can't make new account with email :/
 
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TGCG

Rising User
Jan 22, 2016
10
2
25
Australia
YouTube
I hate to be this person, but i have never experienced a customer support like this before, 11 days after raising a ticket and all ive heard is we'll get back to you? Ive seen this problem being fixed for other people in a few days (No freedom invite on my dashboard). Usually it wouldnt bother me, but because of this im unable to use all the features of being a freedom member. Seriously guys updates would be nice...
 
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peppecgames

Guest
Salve sul dove Foorum Mettere il ultimo il video di Fatto mi dice Che non ho i privilegi di metter il video ma se Vedete nel Passato li ho messi e ora non capisco perchè mi e Stato tolti i Poteri
 

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